YOUR PEACE OF MIND, OUR PRIORITY
At PTC GROUP, we are dedicated to providing you with the highest quality Tyres that you can rely on. Our commitment to your satisfaction and confidence in choosing us is reflected in our comprehensive guarantee.
5-YEAR GUARANTEE COVERAGE
Peace of Mind for Years to Come
Every Tyre branded by PTC GROUP and featuring a unique serial number comes with a 5-year guarantee from the production date. Our guarantee ensures that your Tyre is protected against manufacturing defects and technical issues, giving you peace of mind whenever you hit the road.
HOW OUR GUARANTEE WORKS
Your Confidence, Our Responsibility
In the unlikely event that you encounter any issues with your Tyre due to manufacturing defects or technical shortcomings, our expert technical team will thoroughly assess the situation. If the issue qualifies under our guarantee terms, we will calculate the compensation amount based on the authorized tread wear percentage and the purchase price.
GUARANTEE EXCLUSIONS
Transparency and Honesty
While our guarantee is designed to offer comprehensive coverage, it's important to note that certain conditions are not covered.
- Accidents
- Premature wear due to improper use
- Repairs on the Tyre
- Incorrect usage or maintenance
- Irregular authorized tread wear
- Tyre punctures
- Competitive events
- Mechanical defects
- Chemical exposure
- Complaints related to post-tread wear vibration
- The use of Tyres with tread depth below 1.6mm.
CUSTOMER CARE
We're Here for You
If you need to make a guarantee claim, have questions, or require assistance, our dedicated customer support team is here to provide you with exceptional service. Contact us via our available communication channels, and we'll be more than happy to assist you.
TRUST AND QUALITY
Our Promise to You
PTC GROUP places your trust and satisfaction at the heart of our mission. Our guarantee stands as a testament to our unwavering commitment to delivering top-quality Tyres and unmatched customer experiences.
GET IN TOUCH
Have questions or need assistance? Our team is here to help. Feel free to contact us for any inquiries, partnership opportunities, or information about our products and services. We value your feedback and are eager to connect with you.
