At PTC GROUP, we are dedicated to providing you with the highest quality Tyres that you can rely on. Our commitment to your satisfaction and confidence in choosing us is reflected in our comprehensive guarantee.
5-Year Guarantee Coverage
Peace of Mind for Years to Come Every Tyre branded by PTC GROUP and featuring a unique serial number comes with a 5-year guarantee from the production date. Our guarantee ensures that your Tyre is protected against manufacturing defects and technical issues, giving you peace of mind whenever you hit the road.
How Our Guarantee Works
Your Confidence, Our Responsibility In the unlikely event that you encounter any issues with your Tyre due to manufacturing defects or technical shortcomings, our expert technical team will thoroughly assess the situation. If the issue qualifies under our guarantee terms, we will calculate the compensation amount based on the authorized tread wear percentage and the purchase price.
Guarantee Exclusions
Transparency and Honesty While our guarantee is designed to offer comprehensive coverage, it’s important to note that certain conditions are not covered.
Accidents
Premature wear due to improper use
Repairs on the Tyre
Incorrect usage or maintenance
Irregular authorized tread wear
Tyre punctures
Competitive events
Mechanical defects
Chemical exposure
Complaints related to post-tread wear vibration
The use of Tyres with tread depth below 1.6mm
Customer Care
We’re Here for You If you need to make a guarantee claim, have questions, or require assistance, our dedicated customer support team is here to provide you with exceptional service. Contact us via our available communication channels, and we’ll be more than happy to assist you.
Trust and Quality
Our Promise to You PTC GROUP places your trust and satisfaction at the heart of our mission. Our guarantee stands as a testament to our unwavering commitment to delivering top-quality Tyres and unmatched customer experiences.